Privacy Policy

Effective Date: February 23, 2026

PivotNest Labs, Inc. (“PivotNest,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting personal information collected through our website, products, services, applications, and related platforms (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information.


1. Scope

This Policy applies to:

  • pivotnestlabs.com
  • Any PivotNest Labs web or mobile applications
  • Product sign-up flows
  • Contact forms
  • Newsletter subscriptions
  • SMS opt-ins
  • Job applications
  • Future SaaS or licensed products operated by PivotNest Labs

Certain products may publish supplemental privacy notices.


2. Categories of Information We Collect

A. Information You Provide Directly

  • Name
  • Email address
  • Phone number
  • Company name
  • Mailing address
  • Job application materials
  • Account credentials
  • Communication content
  • Any information voluntarily submitted

B. Commercial Information 

  • Billing address
  • Payment confirmations
  • Subscription status
Note: We do not store full credit card numbers. Payments are processed through third-party providers.
 

C. Usage & Technical Data

  • IP address
  • Browser type
  • Device identifiers
  • Operating system
  • Pages visited
  • Referring URLs
  • Session duration
  • Interaction data

D. Cookies & Tracking Technologies

We may use:

  • Essential cookies (site functionality)
  • Analytics cookies
  • Security cookies
  • Performance tracking tools

Users may manage cookie preferences through browser settings where applicable.


3. Sources of Data

We collect personal information from:

  • You directly
  • Automated technologies
  • Third-party service providers
  • Business partners (if you engage in joint offerings)

4. Legal Basis for Processing (GDPR)

Where applicable, we process personal data under one or more of the following legal bases:

  • Consent (newsletter, SMS, optional features)
  • Contractual necessity (account access, service delivery)
  • Legitimate interests (security, fraud prevention, product improvement)
  • Legal obligation (tax, accounting, regulatory compliance)

5. How We Use Personal Information

We use information to:

  • Provide and operate services
  • Manage accounts
  • Respond to inquiries
  • Process applications
  • Send newsletters or marketing (with consent where required)
  • Deliver SMS communications (if opted in)
  • Improve platform functionality
  • Conduct analytics
  • Prevent fraud and abuse
  • Comply with legal obligations

We do not sell personal information.

 

6. SMS & Communications

If you provide your phone number and opt in, you may receive:

  • Event updates
  • Service announcements
  • Marketing messages

Message frequency varies.

Message & data rates may apply.

Reply STOP to unsubscribe.

Reply HELP for assistance.

SMS consent is not shared with third parties for marketing.


7. Sharing of Personal Information

We may share information with:

  • Hosting providers
  • CRM systems
  • Email/SMS delivery platforms
  • Analytics providers
  • Payment processors
  • Professional advisors
  • Government authorities (when legally required)
  • Successor entities in merger/acquisition

All third-party providers are required to protect personal information.


8. International Data Transfers

PivotNest Labs is based in the United States.

If you access our Services from outside the U.S., your information may be transferred to and processed in the United States.


Where required, we rely on appropriate safeguards for international data transfers.


9. Data Retention

We retain personal information:

  • For the duration of your account
  • As needed to provide services
  • As required by law
  • For legitimate business purposes

When no longer necessary, information is securely deleted or anonymized.


10. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information.


However, no system is guaranteed to be 100% secure.


11. Your Privacy Rights

Depending on your location, you may have rights including:

  • Access to personal data
  • Correction of inaccurate data
  • Deletion of personal data
  • Data portability
  • Restriction of processing
  • Objection to processing
  • Withdrawal of consent

To exercise your rights, contact:

contact@pivotnestlabs.com


12. California Privacy Rights (CCPA/CPRA)

California residents have the right to:

  • Know what categories of personal information we collect
  • Know the purposes for collection
  • Request deletion
  • Request correction
  • Opt out of the sale or sharing of personal information

PivotNest Labs does not sell personal information.

We will not discriminate against you for exercising privacy rights.


13. Children’s Privacy

Our Services are not directed to individuals under 18.

We do not knowingly collect personal information from minors.


14. Changes to This Policy

We may update this Privacy Policy periodically.

The updated version will reflect a revised effective date.


15. Contact Information

PivotNest Labs, Inc.

1238 Rugby Dr Nashville, TN 37207

Email: contact@pivotnestlabs.com

Phone: +1 (615) 808-7123